Sviv2 Malaysia Platform Terms and Conditions of Use

1. Introduction & Acceptance of Terms

Welcome to sviv2, an online entertainment platform operated to meet the needs of Malaysian players. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and sviv2 ("Platform", "we", "us").

By completing the registration process, accessing sviv2.net, using the sviv2 mobile app, or any service provided by this platform, you confirm that you have read, understood, and agree to be bound by all provisions in these Terms, along with our Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these Terms, please do not use sviv2's services. Continued use of our platform after any amendment to the Terms takes effect will be deemed acceptance of the updated terms.

2. Eligibility & Account Registration

To register and use sviv2 services, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration
• Is a legally eligible individual capable of entering into a binding agreement
• Residing in a region that does not restrict access to the sviv2 online entertainment platform
• Not having been previously banned or suspended from using the sviv2 platform
• Not registering on behalf of another person or business entity

Upon registration, you are required to provide accurate, complete, and current information including your full name, date of birth, active Malaysia mobile number, and a valid email address. False or misleading information may result in account termination and forfeiture of any existing balance.

Sviv2 reserves the right to verify your identity at any time through the KYC (Know Your Customer) process. Required documents may include a copy of your identification card, proof of address, and any other supporting documents deemed necessary.

3. User Account Management

Your sviv2 account is personal and cannot be transferred to any other party. You are fully responsible for all activities that occur under your account, whether with or without your knowledge.

Your account password must be chosen carefully — avoid easily guessed passwords such as dates of birth or sequential numbers. sviv2 recommends changing your password regularly and not reusing the same password for other services.

If you suspect your account has been accessed without authorisation, contact the sviv2 support team immediately through official channels. sviv2 shall not be held liable for any losses arising from a member's negligence in safeguarding their login credentials.

• Account information must be updated within 14 days of any changes
• The email address must be active and accessible for verification and notification purposes
• The registered mobile number must be an active Malaysia number
• Members are responsible for ensuring that the device they use is free from malware

4. Deposit & Fund Withdrawal

Sviv2 supports a variety of popular deposit and withdrawal methods in Malaysia, including FPX bank transfer, TNG eWallet, GrabPay, Boost, Maybank2u, and CIMB Clicks. All transactions are processed through encrypted systems meeting the highest security standards.

Deposit Requirements:

• The minimum deposit is RM 30 per transaction
• Deposits must be made using a bank account or eWallet registered in the member's own name
• Deposited funds will be credited to your sviv2 account within 5 minutes of confirmation
• Sviv2 does not charge any processing fees for deposits

Withdrawal Requirements:

• The minimum withdrawal amount is RM 50 per transaction
• All withdrawal requests are processed within 2 hours on business days
• First-time withdrawals may require KYC verification, which can take up to 24 hours
• The recipient bank account or eWallet must be registered in the same member's name
• Sviv2 reserves the right to delay withdrawals for security review purposes if necessary

5. Bonuses, Promotions & Rewards

Sviv2 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions stated on the relevant promotions page, and those terms form part of this Terms document.

General terms applicable to all sviv2 bonus types:

• Each bonus has a wagering (rollover) requirement that must be fulfilled before a withdrawal is permitted
• Bonus validity periods are stated on the promotions page — expired bonuses will be automatically cancelled
• Each member is eligible to claim each type of promotion once only, unless stated otherwise
• Bonuses cannot be transferred, converted to cash, or used on excluded games
• Sviv2 reserves the right to cancel bonuses if there are signs of abuse or promotional fraud
• Wins from free spins are typically capped and subject to wagering requirements

Sviv2 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. sviv2's decisions regarding bonus matters are final and binding.

6. Game Rules & Regulations

All games offered at sviv2 — including slots, live table games, bingo, sports betting, and e-sports — have specific rules available on their respective game pages. Members are encouraged to read the game rules before playing.

Regarding game rules and outcomes:

• All slot games use an independently audited Random Number Generator (RNG) to ensure fairness
• Live game results are final once the game round is completed
• In the event of a technical disruption during an active game, sviv2 will use server records to determine a fair outcome
• Sports bets accepted before an event begins are considered valid even if conditions change
• Sviv2 reserves the right to void any bets accepted in error at clearly incorrect odds

For disputes regarding game results, members must contact sviv2 customer support within 48 hours of the game date in question. Disputes received after this period will not be considered.

7. Prohibited Activities & Conduct

The sviv2 platform is intended for lawful entertainment purposes only. The following activities are strictly prohibited and may result in immediate account termination:

• Use of automation software, bots, scripts, or any non-manual method to interact with the platform
• Attempts to hack, disrupt, or interfere with sviv2 systems, servers, or databases
• Colluding with other players to exploit games or the bonus system (collusion)
• Money laundering or use of illegally obtained funds
• Registering multiple accounts or assisting others in doing so
• Impersonating sviv2 staff or official platform representatives
• Spreading misleading or false information about sviv2
• Using another person's account or allowing others to use your account

Sviv2 employs an advanced monitoring system to detect unusual activity. Any account suspected of involvement in prohibited activities will be suspended pending investigation. If confirmed, the account will be terminated and the matter may be reported to the relevant authorities.

8. Account Suspension & Closure

Members may close their sviv2 account at any time by contacting our customer support team. Valid fund balances (excluding bonuses that have not met wagering requirements) will be returned to the original payment method within 5 business days.

Sviv2 reserves the right to suspend or close a member's account under the following circumstances:

• Identity verification failed or KYC documents incomplete within the specified timeframe
• Violation of any provision within these Terms
• Requests from competent authorities
• Suspicious activity or activity potentially involving fraud
• Account inactive for more than 12 consecutive months

Members who wish to take a temporary break from the platform may use the self-exclusion feature available in account settings. The self-exclusion period can be set between 24 hours and 5 years according to the member's needs.

9. sviv2 Liability Limits

Sviv2 provides online entertainment services on an "as is" basis. While we strive to ensure the platform remains available and functioning properly at all times, sviv2 does not guarantee that the service will be uninterrupted, error-free, or fully accessible at all times.

Sviv2 is not liable for:

• Losses resulting from technical disruptions, system maintenance, or internet connectivity issues
• Indirect, incidental, or consequential losses arising from use of the platform
• Betting choices and decisions made voluntarily by members
• Unauthorised account access resulting from a member's negligence in safeguarding their login credentials
• Changes in laws or regulations affecting eligibility to use the platform

Sviv2's maximum liability in any situation shall not exceed the amount of the most recent deposit made by the member concerned. This condition applies to the extent permitted by applicable Malaysian law.

10. Privacy & Data Protection

Sviv2 respects members' privacy and is committed to protecting your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, processing, and storage of members' personal data is subject to the sviv2 Privacy Policy, which forms part of these Terms.

The information collected is used for:

• Identity verification and KYC/AML compliance
• Secure processing of financial transactions
• Improving user experience and platform services
• Account-related communications, promotions, and important updates
• Compliance with legal and regulatory requirements

Sviv2 will not sell or disclose members' personal information to third parties without the member's consent, except where required by law or court order. For more information, please refer to Privacy Policy us.

11. Amendment of Terms & Conditions

Sviv2 reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. Members will be notified of material changes through:

• Notification email to the address registered in the account
• In-platform notifications when a member is logged in
• Announcements in the news section or account dashboard

Amendments to the Terms will take effect no less than 7 days after notification is sent, except for amendments related to legal requirements which may take effect immediately. Continued use of the sviv2 platform after the effective date of any amendment constitutes your acceptance of the updated terms.

We encourage members to review this Terms and Conditions page periodically to ensure you are always aware of the latest version applicable to your use.

12. Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or related to the use of the sviv2 platform will be resolved through the following process:

• Step 1: Contact sviv2 customer support for direct resolution within 14 days
• Step 2: If unresolved, the matter will be referred to informal mediation
• Step 3: Unresolved disputes will be referred to a mutually agreed arbitration body

Members agree not to initiate any legal action against sviv2 before going through the dispute resolution process outlined above. The limitation period for submitting any claim is 6 months from the date of the incident giving rise to that claim.